Terms and conditions
The webpage www.cliffsurfcamp.com you are viewing is owned, operated and controlled by CLIFF surfcamp. In these terms and conditions CLIFF surfcamp is referred to as “we”, “us”, “our”, “CSC”,or “CLIFF SC”
By booking your stay, surf lessons or any other services with CLIFF SC you agree to all of our terms and conditions and will be further on referred to as Client, Customer, Guest or You.
Booking Process & Payment
Bookings shall be requested through our bookings system or per e-mail.
In order to confirm bookings, CLIFF surfcamp requires the payment of a deposit. In the standard rate this equals 50% of the total reservation amount. If the client books the non-refundable rate then payment of the total amount of reservation is required. You will receive an invoice with the total amount of the products and services booked and the amount due for the deposit. We accept three payment methods. You can pay directly via Credit Card or Paypal. If you opt for bank tranfer, the deposit shall be paid within 2 days. Once we acknowledge the payment, we will send you a confirmation voucher per email with the details of your stay. The resting amount is to be paid at check-in in cash or by debit/credit card (Visa, Mastercard).
Upon client’s arrival, we require additional 100 euros security deposit in cash per person for surf equipment and CLIFF surfcamp property. The deposit is returned on departure day if no damage occurs during the client’s stay.
When one person (Lead Person) makes a reservation on behalf of a group of people, he/she confirms holding the authority to make the contract on behalf of everyone who is to receive the services in the group, including children. The Lead Person must ensure that all members of the group are aware of and accept these Terms and Conditions. In any case, the Lead Person stays responsible for the full cost of the services for himself/herself and the group including any related charges under these Terms and Conditions.
A client is responsible for reviewing thoroughly all booking and/or confirmation details and notifying CSC immediately should any errors or discrepancies arise. In case a client fails to promptly notify CLIFF surfcamp of any such errors or discrepancies, we assume that a client considers booking and/or confirmation details correct and accepts them.
During high season some restrictions might be applied to bookings. We do not accept bookings with underaged guests, family bookings or underaged in our surf lessons.
All prices are quoted in Euros (EUR) and are shown per person. Prices may be subjected to change if the circumstances necessitate.
Price changes do not affect already confirmed bookings, and a client has the right to receive services at the rates stated in the booking confirmation.
For late check-ins (after 23:00) a fee of 30 euros is charged.
For late check-outs (after 12:00 noon) a fee of 30 euros is charged.
Promotions and discounts
Promotions are valid for direct bookings only.
Promotions and campaigns are not cumulative with other discounts.
Early bird discount is not cumulative with other promotions. Early bird discount is applicable to weekly packs (minimum stay 7 nights).
Extra nights are considered nights after the packs stay (so from 7 nights). Extra nights includes accommodation and breakfast. Depending on the pack the client booked it can have a surf lesson included on weekdays.
After your booking is confirmed, the deposit is non-refundable. However, if you have to cancel your booking, you will receive a voucher of paid deposit value that you can use for another trip with CSC. These vouchers are valid for one year counting from the day of issue.
CLIFF surfcamp reserves a right to cancel any trip at any time without explanation. In this event, a client will receive full refund of deposit payment. In case CLIFF SC is forced to cancel a client’s trip due to circumstances beyond our control (adverse weather conditions, war, terrorism, epidemic etc.), no refund is foreseen.
Changes to Reservation
In case changes should be made to your reservation, contact us directly and depending on availability, we will find the best solution. Certain changes may incur extra fees.
Cancellation of services and no-show
The cancellation of any service booked shall be done the latest with 24 hours notice.
In case of cancellation of a booked service outside the period of grace or in case of no-show, CSC reserves the right to charge the full amount as if the service was held/given.
Services already paid are non-refundable. In the event of unpredictable circumstances that lead to cancellation or postponement of a service by the entity CSC, a voucher will be issued for the service in question or exchanged for a service of the same value or less.
Exchange of services
The services included in the pack cannot be exchanged by others. In the case that a client does not wish to use a certain service included in the pack that she/he purchased, she/he loses the right to it. It is not our policy to exchange services or to refund the corresponding amount.
The packs and their content are personal and non-transferable. It is not allowed to exchange services between packs or to transfer the service to another party/client.
You as the customer recognize inherent risks both apparent and hidden deriving from surfing and associated to surf camps as well as participating in any sport/leisure activities and commuting in a foreign country. All of these factors may threaten your well being and cause injuries to you and other customers.
To the full extent permitted by law, CLIFF surfcamp does not hold any liability for any loss, damage or injury which may arise from exercising our or third-parties services no matter how that loss, damage, or injury occurred. A client participates in surf lessons and other activities at his/her own risk.
CLIFF SC does not hold any responsibility for customer’s property despite providing personal safety lockers and striving to create utmost security. A customer is solely and fully responsible for safekeeping his/her property from theft, loss, or damage.
By booking a stay with CLIFF SC, a client confirms that he/she is physically fit and is able to swim well enough to undertake surf lessons and participate in other activities. Moreover, by buying services from CSC, a client confirms not knowing of any health conditions that can prevent him/her from participation in surf classes and other activities or make this participation dangerous. We require our guests to report any relevant medical aspects such as allergies, disabilities, medical incapacities etc. for the sake of their own safety.
CSC is not liable for cancellations of or changes to its services and subsequent refunds if they appear due to circumstances beyond our control (severe weather conditions. natural disasters, war, terrorism etc.) We reserve an exclusive right to decide whether beach conditions, weather or other factors make certain activity unsafe or unfavourable and terminate its delivery at any time for any reason without a refund. However, should we be forced to cancel activity, we will do our best to reschedule or compensate it.
If any complaints arise during your stay, they must be reported immediately. We will not hold responsibility for a compensation for a problem which could have been solved during client’s stay.
CLIFF SC provides its guests with insurance for any lessons provided by us (surf, yoga). However, due to the nature of our services as well as travelling involved, we highly recommend that our client takes care of an adequate, complete insurance covering each stage of his/her vacation. For clients own safety and comfort, we advise not to proceed with the booking before obtaining a personal insurance.
It is client’s sole responsibility to prepare all necessary valid documents (passport, Visa, ID, driving licence, insurance etc.) prior to the trip.
In case of injury
In case a student/guest gets injured during a lesson to point that she/he cannot continue the practice, CLIFF will issue a voucher referring to the lessons still to be benefited from. No refund is applied.Drugs, Alcohol and General Rules
Drugs are strictly forbidden throughout client’s stay with CLIFF surfcamp. Violation of this rule will result in an immediate termination of our services without any refund. Alcohol consumption is allowed, however, its abuse may also result in termination of client’s stay with CLIFF surfcamp.
Guests are expected to behave in a respectful manner towards other guests as well as show cautiousness towards CSC property and equipment. If client’s behaviour does not correspond to these criteria, CSC reserves the right to terminate client’s stay without any refund.
CSC provides necessary transportation to/from surf spots and during other activities (tours & trips) throughout entire client’s stay. However, a client uses transportation service at his/her own risk . We do not hold any responsibility for deaths or injuries which may occur as a result of using this service.
CLIFF surfcamp provides airport transfers to its guests. Rates vary according to the number of occupants in the vehicle. The total amount of the service is divided by the number of occupants.
The following rates apply:
From/To Lisbon Airport:
Day transfers (from 8 am to 8 pm) – 60 euros basis plus 10 euros for each extra person;
Night Transfers (from 8 pm to midnight) – 90 euros basis plus 10 euros for each extra person;
From/To Torres Vedras:
Day Transfers (from 8 am to 8 pm) – 25 euros basis and 5 euros for extra person;
Night Transfers (from 8 pm to midnight) – 55 euros basis and 5 euros for extra person;
If a client wants to cancel her/his transfer, it should be done not later than 24 hours prior to the ride. Otherwise, CSC reserves the right to charge for the service as if delivered. If a client is traveling with a bulky luggage or surf equipment, she/he should inform us in advance. CSC should also be informed in case of flight cancellation/delays or any relevant changes.
We strive for punctuality when delivering our services, however, we cannot always guarantee it due to conditions beyond our control which may arise (intensive traffic, weather or any other). Should it happen we will keep you informed immediately.
Client uses transportation service at his/her own risk. We do not hold any responsibility for deaths or injuries which may occur as a result of using this service.
Photos, Videos and Text materials
By booking services with CSC, the client agrees to being photographed and recorded during activities of the camp, such as surf lessons. The client is also granting the use of image rights. She/he gives permission to the use of such materials for promotional and advertising purposes of CLIFF, in its own media (website, social media) as well as those of partners (online booking platforms) without further notice and agreement.